The best way to win the heart of a man is the way through his stomach, a dinner with family in a warm cozy dine-in the restaurant is the best way to unwind a stressful workweek. While there are, people who are looking to eat in new places based on the reviews by the customers who have already visited the place along with the ambiance and the most important opinion about the food. The menu, the location, and the service are the top ratings that matter there are other finer points that are vied by potentially new visitors; positive reviews are always welcome, while the negative reviews do hurt the business of the restaurants.
Smart ways to avoid the negative reviews from few guests are:
- always apologize for any delay in serving the food, the hungry lot could do well with an extra serving of a dessert or main course, it is a great way to please the customers who will not give a bad review
- face the criticism with a pinch of salt, hands-on approach to a negative and not so great comment by guests should be accepted and try to rectify the comments so that there are no hands down about your place in the social media, this could be important as not having insect pest control edinburgh service at your restaurant
- online reviews are a real challenge, responding to the negative comments and ironing the issue is better than having it online, it could well be a bad experience handled with great support from the customer rather than digging your head in the sand
- a good strategy is to target the negative review customers and ask them to visit the restaurant again for better food, service with a good incentive like a discount on the total bill or a free appetizer to begin with.